Questions
Find answers to frequently asked questions about our services and policies here.
What does the order of optometrists say?
Yes, our services comply with the guidelines of the Ordre des Optétristes du Québec. We work in collaboration with optometrists to provide comprehensive and specialized care, especially for dry eyes.
Can I benefit from your services if I am already under the care of an optometrist?
Absolutely! Our services are designed to complement the care you receive from your optometrist. We offer specialized treatments, such as intense pulsed light therapy (IPL) for dry eyes, that can improve your ongoing care.
Should I use your services if I already use eye drops?
Eye drops are essential, but our treatments may offer additional benefits. We provide therapies like intense pulsed light that can improve the effectiveness of drops by treating the underlying cause of dry eyes.
My eyes are not dry, they are wet all the time.
Yes, constantly wet eyes can be a sign of dry eyes, which is often caused by excessive tear production to make up for insufficient lubrication. Our treatments can help balance tear production and improve your eye comfort.
Can I benefit from your services if I am already under the care of my ophthalmologist for glaucoma?
Yes, our services are designed to complement the care you receive from your ophthalmologist. Glaucoma drops can cause your eyes to dry out, and we can treat dry eyes without interfering with your primary treatment.
Can you help me if I have Sjögren's disease and everything is dry
Yes, we offer specialized treatments for dry eyes associated with Sjögren's disease. In particular, we use Growth Factor Rich Plasma (PRGF), which is an advanced therapy that uses your own platelets to promote healing and hydration in your eyes, offering significant relief from the symptoms of dryness.
Does my private insurance cover your services?
Most private insurance does not cover specialized dry eye services. However, you can attempt to submit your bill to see if it is covered. We recommend that you check with your insurance provider for specific information. In addition, our services are tax deductible, which can offer you a tax advantage.
Are your services covered by the RAMQ?
No, our services are not covered by the RAMQ because we are a private clinic. However, we are committed to offering specialized and personalized care that complements the services covered by the RAMQ. We invite you to contact us to discuss treatment options and payment terms in order to find a solution that fits your needs.